Sponsors

FAQ



Factory:

HAS (Hmay Art Supply) is an manufacturer of rice paper. Hmay factory was established in 1985, which locates in Jing county Xuan city Anhui province --- the birthplace of xuan paper. All of the papers are handmade by traditional process. We produce top grade xuan paper (shuen paper, rice paper) and provide superior quality paper crafts and other art items for Japanese calligraphy, Chinese brush calligraphy & Chinese sumi-e painting, etc.



Shipment:

It needs around 2-3 workdays to move goods from Jing county factory to Guangzhou or Shanghai first. Then forward shipment by international express such as DHL, UPS, FEDEX etc where shipping to worldwide destinations within 4-5 work days. Sometimes there can be a bit delayed because of force majeure. We suggest to calculate with a shipment time for anywhere between 6-15 work days. For your convenience, There will be a tracking no. once shipment arranged so that you know where your goods are all along.



Payment:

Besides Paypal payment online, we accept Bank TT and Western Union too. Welcome to inquiry at: info@hmayart.com if you have any issues about payment.



Customs:

Most countries' customs do not levy charges like import duty or taxes on xuan paper shipments. But it's not easy for us to ensure that for every country in the world since they are subject to change erratically. Thus, it's better to check with your local customs for import tax and duty first if possible. And we'd like to tie in with your import works certainly.



Return:

All HAS products are well packed for transport but should you still receive an item that does not comply with our quality standards because it is broken or damaged, plz feel free to contact us: info@hmayart.com. HAS allows you to return any broken or damaged item purchased from this site within 30 days. You'll get a replacement or refund.